From the conversation
Delegate a task, not an undefined problem
Matt and Jordan Lung co-host Kelli Anh for a conversation about virtual assistants. Kelli describes starting with one assistant in her moving business to cover administrative work, then expanding the arrangement as the team learned what could be handed off. She describes a logistics problem in which an assistant had already gathered backup vehicle and travel options for the office to consider.
Her most actionable suggestion comes near the end: record the tasks you do over a week, separate the decisions only you should make from repeatable work, and use the latter list to shape an assistant’s job description. The conversation also includes Kelli’s account of her company’s own staffing experience. It should not be read as a guarantee of savings or a universal staffing model.
For moving-company operators
Keep a one-week task log and assign a well-defined, repeatable workflow before expecting a new assistant to solve a department’s problems.
Editorial recap of the original Movified video, not a verbatim transcript. Captions may lack reliable speaker labels, so ideas are not assigned as quotations to individual participants. Watch the publisher’s original episode for the full context.
Explore more appearances or visit the MovingLetters.ai story.
