These Terms of Service ("Terms") govern your access to and use of the services provided by iServices Inc d.b.a. MovingLetters.ai ("MovingLetters," "we," "us," or "our"), including movingletters.ai, the application at pro.movingletters.ai, our ListingPro data product, our Automated Direct Mail product, our Cold Email Outreach product, and any related services (collectively, the "Services"). By accessing or using the Services you agree to be bound by these Terms.
1. Eligibility and account
You must be at least 18 years old and authorized to bind the business on whose behalf you are using the Services. You are responsible for the security of your account, your sign-in credentials, and all activity on your account.
2. Acceptable use
You agree not to:
- Use the Services to violate applicable law (including TCPA, U.S. commercial-email rules, fair-housing, RESPA, and unfair-or-deceptive-practices statutes);
- Send communications that are harassing, fraudulent, defamatory, or that promote unlawful activity;
- Scrape, reverse-engineer, decompile, or attempt to extract source code from the Services;
- Resell, sublicense, white-label, or otherwise distribute the Services without our written consent;
- Use the Services to send unsolicited bulk messaging in violation of applicable law or platform policy;
- Bypass any rate limit, usage cap, security control, or access restriction;
- Use real-estate listing data delivered through ListingPro outside the licensed use case (see Section 4).
3. The Services
We provide the Services on a subscription and/or usage basis as described in the plan you select. Features, limits, and pricing may change with notice. We will make commercially reasonable efforts to keep the Services available, but we do not guarantee uninterrupted availability and we are not liable for downtime, including downtime caused by our service providers.
4. ListingPro data license
Real-estate listing data and homeowner / realtor contact data delivered through ListingPro is licensed to you for use in your own first-party marketing and operations as a moving-services business. You may not:
- Resell, redistribute, lease, or sublicense the data to a third party;
- Use the data to train a machine-learning model intended for resale;
- Combine the data with another data set in a way that allows you to reconstruct or republish the underlying licensed records;
- Use the data after termination of your account.
Upon termination, you will delete all licensed data within 30 days and, on request, certify that deletion.
5. Payment, billing, refunds
Subscription fees are billed in advance on the cadence stated in your plan (monthly unless otherwise stated). Usage-based fees (e.g., per-piece direct mail) are billed monthly in arrears. All fees are non-refundable except where required by law or where we explicitly state otherwise. Past-due balances accrue interest at the lesser of 1.5% per month or the maximum permitted by law. We may suspend the Services for non-payment after a reasonable cure period.
6. Cancellation
You may cancel any subscription at any time from your account dashboard or by emailing billing@movingletters.ai. Cancellation is effective at the end of the then-current billing cycle. We do not pro-rate refunds for partial months. Active direct-mail campaigns scheduled before cancellation will be completed and billed normally.
7. Your content
You retain ownership of the brand assets, copy, mailing lists you upload, and other content you provide to us ("Customer Content"). You grant MovingLetters a limited, worldwide, royalty-free license to host, process, transmit, print, and otherwise use Customer Content solely to provide the Services to you. You represent that you have the rights to provide the Customer Content and that the Services' use of it will not infringe any third-party right.
8. Intellectual property
The Services, including software, designs, content, trademarks, and the MovingLetters.ai brand, are owned by MovingLetters or its licensors and are protected by U.S. and international intellectual-property laws. Other than the limited rights expressly granted by these Terms, no rights are granted to you in or to the Services.
9. Disclaimers
The Services are provided "as is" and "as available." To the maximum extent permitted by law, MovingLetters disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted or error-free, or that data will be perfectly accurate or current. Real-estate listing data is sourced from MLS and public-record providers and is updated on a best-efforts basis.
10. Limitation of liability
To the maximum extent permitted by law, MovingLetters' total aggregate liability arising out of or related to these Terms or the Services will not exceed the amount you paid us in the twelve months immediately preceding the event giving rise to the claim. MovingLetters will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages.
11. Your responsibility for compliance
You are responsible for ensuring that your use of the Services and your underlying marketing program complies with all applicable laws and platform policies. You agree to indemnify and hold MovingLetters harmless against third-party claims arising from your Customer Content, your marketing program, or your violation of these Terms or applicable law.
12. Changes to these Terms
We may update these Terms from time to time. We will post the updated version on this page and revise the "Last updated" date. If the change is material, we will give active customers reasonable advance notice by email. Continued use of the Services after the effective date constitutes acceptance.
13. Termination by us
We may suspend or terminate your access to the Services for a material breach of these Terms, including violations of the Acceptable Use section, the ListingPro Data License, or non-payment. We will make a commercially reasonable effort to provide notice and a cure period proportionate to the issue.
14. Governing law and disputes
These Terms are governed by the laws of the State of Colorado, without regard to conflict-of-law principles. Any dispute will be resolved exclusively in the state or federal courts located in El Paso County, Colorado, and you and we consent to personal jurisdiction there. Each party waives any right to a jury trial.
15. Contact
iServices Inc d.b.a. MovingLetters.ai
Colorado Springs, CO
legal@movingletters.ai